Frequently Asked Questions

We offer a comprehensive suite of services including Field Investigation (FI), Customer Verification / KYC, Risk Management Support, Account Origination & Onboarding support, Digital MIS & Reporting, and Post Disbursement Verification (PDV). You can read more details on our services page.

We currently cover Rajasthan, Haryana, Punjab, Gurgaon, and Delhi NCR. Please check our detailed coverage map for specific districts and operational details.

Yes, absolutely. We support major public/private banks and NBFCs with bulk onboarding pipelines. Our network of over 445+ field executives, supported by centralized quality control, allows us to scale processing capacity to thousands of cases per month while keeping TAT minimal.

While banking institutions, NBFCs, and microfinance firms are our primary partners, we also provide verification services for fintech platforms, telecommunication corporations, insurance agencies, and corporate employers requiring robust background and location validation.

Our standard turnaround time is 4 hours for digital/field verifications in major districts, and up to 24 hours for distant rural cases. Turnaround times are monitored in real time, and you can view direct updates on our MIS dashboard.

Our field executives capture site photographs, physical documents, and verified timestamps. All collected reports are reviewed by our centralized Quality Control team in a dual-layered audit process prior to client submission.

All verified data, photographs, and generated status reports are made available on our secure MIS dashboard. Clients can log in to view case tracking status and download report archives directly.

Our network includes over 445+ thoroughly background-checked and professionally trained field executives. This large operational workforce guarantees deep penetration and quick response times even in rural or remote areas across our covered states.

We employ secure transmission protocols for all communication between our field executives' mobile app and our servers. Access to verified files is strictly controlled through role-based access management, with complete audit logs tracking all view requests.

We prioritize data privacy and confidentiality. The company does not permanently store any client's data. All data and associated verification reports are automatically and permanently deleted from our servers after 3 months.

We have been a trusted verification partner since 2005. Over our 20+ years of operating experience, we have successfully completed millions of verifications and built strong partnerships with key financial institutions in North India.

We maintain a dedicated support desk at our head office. Clients can reach out to our team at any time via email at info@mayaglobalservices.in or by calling us directly at 0141-3105800 for rapid assistance.

New clients can initiate a partnership by reaching out via our contact form or calling our corporate office. We will set up an initial consultation to discuss your specific verification needs, volume requirements, and coverage details, followed by executing a standard Master Services Agreement (MSA).

Yes, absolutely. We execute custom SLAs with every client partner that specify standard turnaround times, reporting quality metrics, confidentiality guidelines, and data deletion timelines.

We operate a dual-layered quality control audit. If a report is flagged for correction or fails to meet our strict quality metrics, it is automatically routed back to our Quality Control team for immediate rectification. Re-verifications are completed at no additional cost to the client.

Yes. We understand that home loans, vehicle loans, and merchant onboarding require different check parameters. We work closely with our client partners to customize the verification questionnaire and executive checklist to match your risk guidelines.

Our pricing is structured based on the service type (e.g. residential vs business verification), geographical zone (urban vs remote rural), and projected monthly volume. We offer highly competitive rates for bulk verification pipelines.

Billing is processed on a monthly cycle. MGS generates a consolidated itemized invoice detailing all completed verifications at the end of each month, with standard payment terms of 15 to 30 days as defined in the client contract.

No, there are no setup fees. Access to our secure MIS dashboard is provided completely free of charge to all active client partners. You only pay for the specific verification cases successfully completed.

Yes. We offer customized volume-based pricing tiers for institutions with high monthly verification volumes. These rates are negotiated and locked in during the execution of the Master Services Agreement.